Privacy Policy

Thank you for visiting our website. Please take some time to read carefully through the information provided for you in this section. Our aim is that this will inform you about our services and set your expectations about the nature of the services we provide to you. In this section, you can read about our policies regarding the information you provide online, as well as in person. The following is an overall statement relevant to both this website and our services.

OVERALL PRIVACY STATEMENT:

At Phoenix Psychology Canberra, we highly value your privacy and confidentiality. We will always strive to maintain our legal and ethical obligations in terms of how we collect, manage and store the personal information we collect from you. In Australia, privacy is legally regulated by The Privacy Act 1988 (Commonwealth). Ethically, our services are also bound by the Australian Psychological Society Code of Ethics (27 September 2007). These regulations and guidelines ensure that personal information, including information collected by registered Health Professionals, is protected and used appropriately in the context of legal and ethical professional conduct. Here is a quick summary of our commitment to your privacy.

Information you provide online

Your digital privacy is ensured. Collection of personal information online through this website is strictly kept to the minimum required to handle routine enquiries only and/or to connect you to other services or individuals who may be able to assist you. In addition, there have been recent changes (including the introduction of the General Data Protection Regulation - GDPR) to protect your personal information online, that we also comply with. We do not store this information online for any other purpose other than to directly assist your enquiry and our website is secured with a Secure Sockets Layer (SSL) certificate. This information is not stored in a database. No third parties have access to this data. As such, if you would like to send us an enquiry, we welcome this, and will only ask you for your name, email address and message. You will be prompted to acknowledge your consent specifically, if you choose to send us an email enquiry. If you have difficulties with this, please call us on (02) 6195 0871.

Cookies

This is a website built on the Squarespace platform, and uses the bare minimum amount of cookies allowed. Click here to learn more about the cookies Squarespace websites use. We do not use any analytics cookies, and use the minimum functional cookies that Squarespace allows.

We use cookies to help improve your experience of http://www.phoenixpsych.com.au. This cookie policy is part of Phoenix Psychology's privacy policy, and covers the use of cookies between your device and our site. 

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from http://www.phoenixpsych.com.au with the understanding that we may be unable to provide you with some of your desired content and services.

Third-party access to information

We will only share your data with law enforcement if absolutely necessary. We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

Information you provide in person

For those of you who are interested and/or booked in for an appointment with one of our specialist psychologists, we will provide you with both verbal and written forms of information regarding your privacy and confidentiality. You will be given a clear understanding of how we collect, distribute (where applicable) and store this information, as well as an opportunity to ask questions prior to commencement of services about the collection and use of your personal information. For more detailed information regarding our service policy, please follow this link.

Don’t hesitate to phone us or send us an enquiry if you have any questions or concerns. For your convenience, information regarding the legal, ethical and regulatory documents are provided at the links below:

  • Privacy Act: https://www.oaic.gov.au/privacy-law/privacy-act/ 
  • APS Code of Ethics: https://www.psychology.org.au/About-Us/What-we-do/ethics-and-practice-standards/APS-Code-of-Ethics 
  • General Data Protection Regulation (GDPR): https://www.eugdpr.org/